Refund policy

Returns Policy

Returns

We offer a 7-day return period, meaning you must request a return within 7 days of the parcel being marked as delivered.

Returns are accepted for size exchanges only. We do not offer refunds for unwanted items.

To be eligible for a size exchange, your item must:

• Be unworn, unused, and in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase.

To request a return, please contact us at dressinsstore@gmail.com.

If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorisation will not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, faulty, or you have received the wrong item, contact us immediately so we can resolve the issue as quickly as possible.

Size Exchanges

Returns are accepted for size exchanges only, subject to stock availability. If the requested size is unavailable, we will contact you to discuss the available options.

Customers are responsible for the cost of returning the item unless it is faulty or we have sent the incorrect item.

Sale Items

All sale items are final sale and cannot be returned or exchanged unless they are faulty or you have received the wrong item.

Contact Us

If you have any questions regarding returns or exchanges, please contact us at dressinsstore@gmail.com.